FAQs about Shipping at Ostova Coffee
At Ostova Coffee, we strive to ensure your order reaches you promptly and in perfect condition. Below are some frequently asked questions about our shipping policies and procedures.
Where do you ship to?
We ship our coffee worldwide. Whether you’re in Malaysia or across the globe, you can enjoy our exceptional Indonesian coffee. Please note that shipping times and costs may vary depending on your location.
What are the shipping costs?
Shipping costs are calculated based on your order’s weight, size, and destination. You can view the shipping cost for your order during the checkout process before you complete your purchase.
How long does shipping take?
Shipping times vary based on your location:
- Domestic (within Malaysia): 3-5 business days
- International: 7-21 business days, depending on the destination and customs processing times
Please note that these are estimated delivery times and can vary due to unforeseen circumstances.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.
What if my order is delayed?
If your order is delayed, please check the tracking information provided to see the current status of your shipment. If you need further assistance, feel free to contact our customer support team, and we’ll help you resolve any issues.
What should I do if my order arrives damaged?
We take great care in packaging your order to ensure it arrives safely. However, if your order arrives damaged, please contact our customer support team immediately. Provide photos of the damaged items and packaging, and we will assist you in resolving the issue as quickly as possible.
Do you offer free shipping?
We occasionally offer free shipping promotions. Please check our website or subscribe to our newsletter to stay updated on any current offers.
Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped. Once the order is shipped, we cannot change the delivery address.
Do you ship to PO Boxes or APO/FPO addresses?
We do not ship to PO Boxes or APO/FPO addresses. Please provide a physical address for delivery to ensure your order reaches you without any issues.
How can I contact customer support?
If you have any questions or need assistance with your order, you can reach our customer support team via:
- Email: ostovacoffee@gmail.com
- Phone: +60124206066
We are here to help ensure your Ostova Coffee experience is as seamless and enjoyable as possible.
